Trusted Housesitters' Reviews

Trusted Housesitters is arguably the biggest, and most well-known, house sitting platform in the world. I was with THS for many years, but after the company experienced a management buyout for £100 million, I felt its priorities shifted from providiing an excellent service for sitters and homeowners to maximising profits - sometimes at the expense of the welfare of the pets, sitters, and homeowners.

I was also extremely unimpressed with the way they introduced a new per-sit booking fee for both the sitter and the homeowner.

I found myself locked out of my account, and received an email saying I had to accept new Terms & Conditions to get back in - before I could read them. I had to accept them so I could get back into my account, and then discovered I'd agreed to the new per-sit booking fee.

When I complained, I was given a spin-doctor response to think of my annual membership fee (already quite pricey) as my ticket and the booking fee as my boarding pass. Ha! I've never paid for a boarding pass in my life after paying for a ticket. I left the platform in Decemeber, 2025 and have remained fully booked without them.